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When a rug sells out, it becomes “Made to Order,” meaning production for that design is already underway. The process typically takes up to 6 weeks. However, if you place your order in the 5th week of production, your rug may arrive within a week instead of the full production time.

• Vacuum: Begin by thoroughly vacuuming your rug to remove any loose dirt or debris.
• Spot clean: If there are any noticeable spills or stains, use a clean cloth or sponge and a mild soap solution (such as dish soap mixed with water) to gently dab the affected area. Be sure to blot, rather than scrub, the stain to prevent damage to the fibers.
• Deodorize: If your rug has any unpleasant odors, you can sprinkle baking soda over it and let it sit for a few hours before vacuuming it up.
• Deep cleaning: If your rug needs a deeper cleaning, you can either hire a professional rug cleaner or rent a carpet cleaner and do it yourself. Be sure to follow the manufacturer’s instructions carefully to avoid damaging your rug.
• Drying: Once the rug is clean, hang it up outside or lay it flat in a well-ventilated area to air-dry completely. Avoid exposing the rug to direct sunlight, as this can cause the colors to fade.

Fill out the contact us tab with all the details of your custom rug order. Please include the size and an image of your design. We will respond to you as quickly as we can.

• We try our best to ship items as fast as we can. Please allow 3 days for your order to ship out, if the rug is in stock. Shipping times are usually 5 days max.
• If the order is a made to order these can take 6 weeks to ship.On average client receive their rug on the 4th week. 
• Tracking numbers will be updated your order has been SHIPPED. 

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you want to cancel a made to order rug and its still within the 4-10 week estimated timescale then only a 50% refund will be issued. 

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is  3-5 business days.